All orders are handmade to order at our studio in St. Louis, MO. Our turnaround time to ship is 5-7 business days. During peak seasons, this time may vary. An email confirmation with tracking info will be sent when an order has shipped.

All packages are shipped via USPS. Quoted ship dates are subject to change and are not guaranteed. Bowood Lane is not responsible for third party shipping delays.

Free Shipping is available for all orders $75+. A flat $5 rate will be applied for orders under $75.00.

LOCAL PICKUP is available at checkout. An email will be sent when your order is ready. Anyone interested in local pickup will be required to pickup at the Bowood Lane studio. The address is listed below.

14615 Manchester Road / Suite 102 / Ballwin, Missouri 63011

We want you to love your Bowood Lane Jewelry.  We accept returns on unworn items purchased from our website within 7 days of delivery.  You can return an item and request the funds to be deposited back to your original form of payment (note: Bowood Lane does not refund shipping costs).  Exchanges can be made on unworn items within 14 days of receiving your order.  CLICK HERE to start a return or exchange.  For additional information, please email us at sales@bowoodlane.com.

We do not accept returns on custom orders, i.e. name bracelets & custom sizing. All last chance items are final sale.  

To return your purchase, please carefully pack the items you do not wish to keep, along with their original packaging. Drop your package at the nearest U.S. Post Office. To complete a return or exchange, please email us at sales@bowoodlane.com.

Bowood Lane is not responsible for return shipping costs. 

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

If any item is damaged from daily wear, whether purchased from our website or from a retail store, we are happy to repair the item for you. There will be a fee associated with the repair, and the fee will be assessed on a case-by-case basis.

For all repair requests, CLICK HERE to submit your claim. Note that work will not be performed until you have been advised of any applicable fees associated with the request, and your payment has been processed. Please allow a minimum of 14 days for your repairs to be completed.

All of our bracelets are made on luxe stretch cording and an approximate 7" wrist size. We do offer 6.5", 7" and 7.5" bracelets. If you would like a custom size, please include that in the notes at checkout. Custom sized bracelets are final sale and not eligible for return/exchage.

For 14k gold-filled & 18k gold-plated pieces, we recommend avoiding direct contact with any harsh chemicals, which can be found in perfumes, cosmetics, and soaps, as they can cause the finish to darken much more quickly. To clean, use a soft cloth, mild soap and warm water.  We cannot guarantee that once a piece has darkened due to exposure that it can be salvaged, which is why it is important to take proper care steps throughout the lifetime of your jewelry so that you can enjoy your special pieces for many years to come! 

Do we wholesale? The answer is YES! For more information and to become a wholesale partner, email us at sales@bowoodlane.com.

We are proud to offer zip code protection to our wholesale partners. To remain zip code protected, a wholesale partner needs to place an order every 4 months. If you would like to remain zip code protected and have not ordered within 4 months, please email us at sales@bowoodlane.com